Terms and Conditions

Welcome to Sassy Wax Australia. These Terms and Conditions form the agreement between you and Sassy Wax Australia when using our website or purchasing our products. By using our site, you agree to these terms, including our Privacy Policy. Please contact us if you have any questions.
1. About These Terms
These Terms and Conditions apply to your use of our website and purchases from Sassy Wax Australia. They may be updated occasionally, and the latest version will always appear on this page. By continuing to use our website, you accept any updated terms.
2. Website Access & Changes
  • We may restrict or change access to the website at any time.
  • You are responsible for your own internet access and for ensuring others using your connection comply with these terms.
  • Website content may be updated or modified at any time without notice.
3. Product Information
  • We do our best to ensure accurate product descriptions, but occasional errors or colour variations may occur (especially due to screen settings).
  • Product availability is not guaranteed. We may withdraw or edit products at our discretion.
  • Orders may be declined after confirmation in rare cases (e.g. quality issues, supplier delays, pricing errors).
4. Placing Orders
  • Your order is accepted once we dispatch it and send a shipping confirmation email.
  • Orders are processed in Victoria, Australia.
  • We reserve the right to cancel orders with high delivery costs, suspected fraud, or payment issues.
  • If a product is unavailable, we’ll offer a refund or store credit.
5. Pricing & Payments
  • All prices are in AUD and include GST.
  • We accept Visa, MasterCard, Direct Deposit, and PayPal.
  • Prices may change at any time.
6. Payment Security
  • We use secure encryption for payments and do not store payment details.
  • We may request ID verification for high-value or suspicious orders.
  • If we suspect fraud, we may cancel the order and issue a refund.
7. Delivery
  • Shipping fees are calculated at checkout.
  • We deliver most products Australia-wide (no PO boxes or Parcel Lockers).
  • Orders are dispatched within 1–3 business days unless otherwise stated.
  • Delivery times may vary depending on location and courier service.
  • Risk passes to the customer upon dispatch.
Delivery Errors:
  • Incorrect addresses may incur re-shipping costs.
  • Orders undeliverable after 2 attempts or 21 days may be refunded (minus shipping fees).
8. Returns & Damages
  • Damaged items must be reported within 5 days with photos.
  • Returns must be unused and in original packaging where possible.
  • If accepted, we may offer a replacement, refund, or store credit.
  • Return shipping costs are deducted from your refund unless the fault is ours.
  • Returns without prior approval may be rejected or incur restocking fees.
9. Liability
To the extent permitted by law:
  • We exclude all implied warranties and are not liable for indirect or consequential loss.
  • Our maximum liability is limited to the purchase price of the product.
  • If goods are defective, we may replace or repair them, or refund the cost.
10. Intellectual Property
  • All content on our site (text, images, logos, designs) is owned by or licensed to us.
  • You may not copy, republish, or use our content for commercial use without permission.
11. Third Party Links
  • We are not responsible for content or practices on external websites linked to ours.
  • You access third-party websites at your own risk.
12. Website Use & Security
  • Do not misuse our site (e.g. introducing viruses, attempting hacks).
  • We are not liable for damage caused by viruses or system failures.
  • Always use updated antivirus software when browsing online.
13. Communication
By using our site, you consent to receive communications electronically (email or website notices). These satisfy any legal requirement for written communication.
14. Social Media Policy
We welcome engagement on our social channels but reserve the right to remove:
  • Off-topic, spammy, offensive, or misleading posts
  • Content that violates Facebook policies or our brand values
We may ban users who repeatedly violate these guidelines.
15. Privacy
Please review our Privacy Policy for details on how we collect, store, and use your information. By using our site, you agree to these practices and confirm that all information you provide is accurate and yours to provide.
16. Force Majeure
We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, pandemics, supply chain issues, system failures).
17. Governing Law
These Terms are governed by the laws of Victoria, Australia, and disputes are subject to the jurisdiction of the courts of Victoria.
18. Variations
We may revise these Terms at any time. Continued use of our site after changes are posted implies your acceptance.
19. Severability
If any provision is deemed unenforceable, the remaining provisions will remain in effect.
20. Relationship
These Terms do not create any partnership, agency, or employment relationship between you and us.