Welcome to Sassy Wax Australia. These Terms and Conditions apply when you use our website or purchase products from us.
By using our website, you agree to these terms, including our Privacy Policy.
1. About These Terms
These Terms and Conditions apply to your use of our website and purchases from Sassy Wax Australia. They may be updated occasionally, and the latest version will always appear on this page. By continuing to use our website, you accept any updated terms.
2. Website Access & Changes
We may update, restrict, change or remove website content at any time. You are responsible for your own internet access and for ensuring anyone using your connection complies with these terms.
3. Product Information
We do our best to ensure all product descriptions, images, pricing and availability are accurate. However, occasional errors, colour variations or display differences may occur.
Product availability is not guaranteed, and we may withdraw, edit or update products at our discretion.
4. Orders, Pricing & Payments
Your order is accepted once we dispatch it and send a shipping confirmation email.
All prices are shown in AUD and include GST where applicable. Prices may change at any time.
We reserve the right to cancel orders in rare circumstances, including payment issues, suspected fraud, pricing errors, quality concerns or product availability issues.
5. Payment Security
We use secure payment processing and do not store your payment details. We may request verification for high-value or suspicious orders and may cancel an order if fraud is suspected.
6. Shipping & Delivery
Shipping fees are calculated at checkout. Orders are dispatched within the timeframes listed on our Shipping & Returns page unless otherwise stated.
Delivery times may vary depending on your location and the delivery service used. Incorrect delivery details may result in delays or additional re-shipping costs.
For full details, please refer to our Shipping & Returns Information page.
7. Returns & Damages
Damaged or faulty items must be reported within 5 days of delivery with clear photos and your order number.
Approved returns must be unused, undamaged and returned in original packaging where possible.
Depending on the situation, we may offer a replacement, refund or store credit. Returns without prior approval may be rejected or incur handling fees.
8. Product Safety
Wax melts, warmers and fragrance products should always be used according to the provided instructions.
Never leave wax warmers unattended while in use, and keep products away from children and pets.
Sassy Wax Australia is not responsible for misuse of products or failure to follow safety instructions.
9. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.
10. Liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential loss. Where liability cannot be excluded, our liability is limited to the purchase price of the relevant product, or the replacement, repair or refund of that product.
11. Intellectual Property
All website content, including text, images, logos, designs and branding, is owned by or licensed to Sassy Wax Australia. You may not copy, republish or use our content for commercial purposes without permission.
12. Website Use & Security
You must not misuse our website, attempt unauthorised access, introduce viruses or interfere with website functionality. We are not liable for damage caused by viruses, system failures or third-party interference.
13. Third Party Links
Our website may contain links to external websites. We are not responsible for the content, security or practices of third-party websites, and you access them at your own risk.
14. Communication
By using our website, you consent to receive communications electronically, including email updates, order notices and website notifications.
15. Social Media Policy
We welcome engagement on our social channels, but we may remove content that is offensive, misleading, spammy, off-topic, unlawful or inconsistent with our community standards.
We may restrict or ban users who repeatedly breach these guidelines.
16. Privacy
Please review our Privacy Policy for details on how we collect, store and use your information.
17. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, pandemics, supply chain issues, courier delays, system outages or other disruptions.
18. Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes are subject to the jurisdiction of the courts of Victoria.
19. General Terms
We may revise these Terms at any time. Continued use of our website after changes are posted means you accept the updated Terms.
If any part of these Terms is deemed unenforceable, the remaining provisions will continue to apply.
These Terms do not create any partnership, agency, employment or joint venture relationship between you and Sassy Wax Australia.
Business Information
Sassy Wax Australia
Victoria, Australia
Customer Support: (03) 9021 2040
Last Updated: May 2026