We aim to make every order experience as smooth and reliable as possible — from dispatch and delivery through to returns and customer support.
Below you’ll find information about shipping, dispatch times, delivery tracking, returns and refunds for Sassy Wax Australia.
Free Shipping
Free Shipping Over $79
We offer free standard shipping Australia-wide on all orders over $79 (subtotal after discounts and before shipping costs).
Shipping Rates
Australia-Wide Delivery
| Order Subtotal | Shipping Cost |
|---|---|
| $0.01 – $24.99 | $11.95 |
| $25.00 – $39.99 | $9.95 |
| $40.00 – $48.99 | $8.95 |
| $49.00 – $58.99 | $7.95 |
| $59.00 – $63.99 | $6.95 |
| $64.00 – $72.99 | $5.95 |
| $73.00 – $78.99 | $3.95 |
| $79.00+ | FREE |
Dispatch & Tracking
Fast Order Dispatch
Most in-stock orders are dispatched within 24 working hours, unless otherwise stated on our website.
All orders include tracking, with tracking details automatically updated once your order has been shipped.
If your order is delayed for any reason, our team will contact you via email.
Delivery Partner
Delivered By Australia Post
We proudly ship all orders using Australia Post , providing reliable Australia-wide parcel delivery and tracking.
Important: Free shipping applies only to orders with a subtotal of $79 or more after discounts and before shipping costs. Orders below this amount will still incur the applicable delivery fee.
Returns & Refunds
Damaged Or Faulty Items
If your order arrives damaged or faulty, please contact our Customer Care team within 5 days of delivery.
Please include your order number along with clear photos showing the issue so our team can assist you as quickly as possible.
Depending on the situation, we may offer a replacement, store credit or refund.
Return Conditions
Returns & Refund Eligibility
Approved returns must be sent back in unused and undamaged condition, ideally in the original packaging.
Refunds are processed once returned items have been received and inspected by our team.
Original shipping costs are non-refundable unless the return relates to a damaged or faulty product.
Need Help?
Customer Support
If you have questions regarding shipping, tracking, returns or refunds, our Customer Care team is here to help.
(03) 9021 2040