Shipping & Returns

Delivery Information

Delivery fees and times vary based on the size, weight, and destination of your order.
The final shipping cost is calculated and shown at checkout, before you confirm your order.
If you make changes to your delivery address or delivery time after placing your order, additional charges may apply.
Delivery estimates are based on front-door delivery.
PO Boxes and Parcel Lockers: We cannot deliver to PO Boxes or Parcel Lockers using courier services. In such cases, your order will be sent via Australia Post and additional charges may apply.

Most in-stock items are dispatched within 24–72 business hours. (Unless specified on our website)
Some items (e.g. made-to-order) may take longer to dispatch.
If your order is delayed for any reason, we’ll notify you by email.
You’ll receive a dispatch confirmation email once your order is on the way.

Responsibility for your order passes to you once delivery begins.
We are not liable for loss, theft, or damage after delivery has taken place.

We work with a variety of delivery partners to service all areas across Australia.
In some cases, your delivery may be passed to a third-party provider for regional or remote delivery.
Your order will be delivered to the address provided at checkout or as updated through our Customer Care team.
For high-value or bulky items, we may offer alternate delivery services (subject to availability and location). Additional charges apply — please contact our Customer Care team to check if this is available for your order.

If no one is available to receive the order, a card may be left with pickup instructions or a re-delivery may be arranged with the courier.
We reserve the right to refuse delivery to locations we consider high-risk or inaccessible via standard courier service.
If you prefer, you may arrange your own courier, but we are not responsible for loss or damage once the product leaves our facility.

Free Delivery only applies to products clearly marked as such. If a product does not include free shipping, standard shipping charges will apply.
We do not currently offer international shipping.
Due to ongoing issues, shipping to Parcel Lockers is no longer available.

Please double-check your delivery address and contact details at checkout. Incorrect details can result in delivery failures and additional charges.
If your order is returned to us due to an incorrect address, we’ll charge you the cost of re-delivery.
If your order remains undeliverable after 2 attempts or 21 days (whichever comes first), we may cancel your order and refund the purchase price minus delivery and handling fees.

Despite our best efforts, items may occasionally arrive damaged. If this happens:

Depending on the situation, we may:

Submit a return request via our Contact Us page, including your name and order number.
If approved, we will arrange the return on your behalf. The return shipping cost will be deducted from your refund.
Items must be returned in ‘as-new’ condition — unused and undamaged, ideally in the original packaging.

Once we receive and inspect the returned item, we will process your refund within 48 hours.
Refunds will be issued for the product price only. Original shipping fees are non-refundable.
If the item was not purchased from us, or returned without approval, we reserve the right to refuse the return or apply a restocking fee.

We do not accept in-person returns to our office or warehouse.
Unapproved returns sent to our warehouse may incur a handling and re-stocking fee.